Contact Us

Thanks for stopping by. Whether you have a question, spotted something that doesn't look right, or simply want to share your thoughts, we'd be glad to hear from you. Every message is read by a real person, and we do our best to reply quickly and clearly.

How to Reach Us

The easiest way to get in touch is by email. Write to us at info@polypipecivils.co.uk and a member of our team will get back to you. We usually reply within two working days, though busy periods can occasionally take a little longer.

What You Can Contact Us About

No question is too small. People often write to us about:

• Corrections: if you think a detail on a page is out of date or incorrect, please tell us which page and what you noticed.
• General questions: if something on the site is unclear, we're happy to explain it in plain terms.
• Feedback: ideas for new topics, or suggestions to make the site easier to use.
• Technical problems: broken links, pages that won't load, or anything that doesn't display properly.
• Partnership or media requests: please include a short summary so we can pass it to the right person.

Tips for a Faster Reply

To help us help you, it's useful to include:

• A clear subject line, such as "Correction" or "Question about a page"
• The web address of the page you're writing about, if relevant
• A short description of the issue, with screenshots if they help

The more detail you share, the less back-and-forth is needed.

What We Can't Help With

We are an independent information website. We can't access personal accounts held with other services, process payments, or resolve disputes on behalf of third parties. If your question relates to an account elsewhere, the quickest route is to contact that provider directly.

Your Information

When you email us, we only use your details to respond to your message. We don't sell your information or add you to mailing lists without permission. You can read more about how we handle personal data in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.

A Quick Note on Kindness

We treat everyone who writes to us with respect, and we ask for the same in return. Messages that are abusive or threatening will not receive a reply.

Thanks again for taking the time to reach out. We look forward to hearing from you.